For ages 21+

Responsible Gaming Guide

Playing at tk99 is a form of entertainment — not a source of income. Play with awareness and within your limits.

For ages 21 and above only

Why Responsibility Matters

Online betting or casino games — any form of gambling is essentially a form of entertainment. But it becomes a problem when a player starts spending beyond their means or begins to see betting as an alternative source of income. tk99 believes every player deserves a safe and enjoyable experience.

That is why we have clearly stated in our Terms and Conditions that every user must read them carefully before placing a bet. Keeping to your budget, staying calm after a loss, and taking breaks when needed — these are the foundations of responsible gaming.

Reading our Frequently Asked Questions will give you full details on setting account limits, self-exclusion, and how to seek help. Remember — the outcome of a bet is never guaranteed. So only use money for betting that you can afford to lose without it affecting your daily life.

tk99's Commitment

We place the highest importance on every player's mental and financial wellbeing. Our support team is available 24 hours a day, 7 days a week in both Bengali and English. If at any point you feel that gaming is getting out of control, contact us immediately.

Self-Limit Control Tools

tk99 offers a number of self-control features to keep your gaming experience safe. Every player can use these features according to their own needs.

Deposit Limit

Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately.

Financial Control

Session Time Limit

Set a time limit for each gaming session. Once the set time is up, a warning notification will be displayed automatically.

Time Management

Account Break

If you want to stop playing for a while, you can temporarily suspend your account for a set period — from 24 hours up to several weeks.

Temporary Break

Self-Exclusion

If you feel the issue is serious, request a long-term self-exclusion. During this period, no deposits or bets will be possible on your account.

Long-Term Protection

Loss Limit

Decide in advance how much you are willing to lose within a given period. Once the limit is reached, gaming will stop automatically.

Loss Control

Help via Support Chat

To activate or change any of the above limits, contact our 24/7 live chat support directly. Our team is ready to assist in Bengali.

Direct Support

Safe Gaming Principles

Following these principles will keep betting an enjoyable form of entertainment for you — not a source of stress or hardship.

Set a Budget First

Before you start playing, decide the maximum amount you are willing to spend. Do not exceed that limit, no matter how strongly you feel you will win the next bet.

Do Not Chase Your Losses

Trying to recover losses by placing more bets after a loss is dangerous. It typically leads to even greater losses.

Keep a Clear Head

Do not bet when you are stressed, angry, or under the influence of alcohol. Decisions made with a clear mind are always better.

Do Not Make Betting Your Only Entertainment

Neglecting family, friends, and hobbies to spend all your time on betting is a warning sign. Keep a healthy balance of entertainment in your life.

Do Not Bet With Borrowed Money

Never put borrowed or loaned money into betting. Money used for betting should be entirely your own and something you can afford to lose.

Warning Signs

If you notice one or more of the following signs in yourself or someone you know, seek help promptly.

Being unable to stop even after losing and repeatedly returning to try to recover losses
Spending money meant for daily expenses, rent, or food on betting
Hiding betting activity from family and friends or lying about it
Being unable to concentrate on work or studies because of betting
Being unable to keep your mind free without thinking about betting
Borrowing money or using other people's money for betting
Repeatedly trying to stop betting but failing each time
Turning to betting to cope with emotional distress, depression, or anger

Where to Get Help

You do not have to carry the problem alone. You can reach out through any of the following channels.

tk99 Live Chat

Chat with us in Bengali via live chat, 7 days a week, 24 hours a day. Our team is always ready to help with self-exclusion or setting limits.

Email Support

If you prefer not to chat, you can also get support by email. Our support address is [email protected] — write in Bengali or English.

Family and Trusted People

Tell a family member or trusted friend about the problem. Support from someone close to you can often work faster than professional help.

Professional Counselling

If the problem is serious, consult a mental health professional or addiction specialist. Various government and private counselling services are available in Bangladesh.

For any request or question related to responsible gaming, email us directly: [email protected]

Age Verification and Minor Protection

The minimum age to register at tk99 is 21. Every user must confirm their age when opening an account, and we reserve the right to verify identity at any time.

If you find out that a minor is using your account, inform us immediately. Keep your password secure and keep your device out of reach of others.

Our Privacy Policy clearly explains how user information is stored and how the age verification process is managed.

21+

For adults only — entry is prohibited for those under 21 years of age

Keep Your Family Safe

If there are children or teenagers at home, follow the steps below:

Log in manually each time instead of saving your password in the browser.
Always log out of your account when you finish playing.
Keep a PIN lock or fingerprint protection active on your device.
Avoid using betting apps or sites in front of children.
Keep your bKash, Nagad, or Rocket statements out of children's sight.

Common FAQs

Questions that come up most often about responsible gaming.

A request to reactivate your account can only be made after the self-exclusion period has ended. For short-term breaks, the account can be reactivated automatically once the period expires, or by contacting support. For long-term self-exclusion, speaking with our support team before reactivation is mandatory.

Yes, reducing a limit takes effect immediately. However, increasing a limit is subject to a waiting period — this helps prevent impulsive limit increases.

No, self-exclusion must be requested by the account holder themselves. However, a family member may contact our support to share their concerns — we will guide them in the right direction.

Yes, uncontrolled betting can develop into an addiction, just like other behavioral addictions. Whether you win or lose, betting can trigger responses in the brain that create an urge to keep coming back. That is why staying within your limits and recognising warning signs is very important.

Absolutely. Your personal information and conversations with support are kept completely confidential. They are not shared with any third party.

Yes, your account balance will remain unchanged during self-exclusion. Once the exclusion period ends, all your information and balance will be exactly as you left them.