tk99 Privacy Policy

1 Introduction and Applicability

Welcome to the tk99 platform. This Privacy Policy ("Policy") applies to the tk99bet.cam website and its related services. By using our services, you are considered to have accepted the terms of this Policy.

The purpose of this Policy is to inform users about what types of information tk99 collects, how that information is used, and how we keep it secure. Protecting your privacy is our top priority. Reading our detailed information about tk99 will give you a clearer understanding of our service philosophy and core principles.

This Policy does not apply to anyone under 18 years of age or who has not met the age threshold set by applicable local law. All casino and betting activities on tk99 are strictly for users aged 21 and above.

2 What Information We Collect

We collect various types of information that help us improve the quality of our services and enhance your experience. The types of information collected are described below.

2.1 Information You Provide Directly

Information you provide during account registration or while using our services includes:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Documents required for identity verification (national ID card or passport)
• Financial transaction details — bKash, Nagad, Rocket, Upay, or bank account information

2.2 Automatically Collected Information

The following information is collected automatically while you use our platform:

• IP address and device identifier information
• Browser type, version, and operating system
• Platform activity logs — login times, page visits, and click data
• Information collected through cookies and similar tracking technologies
• Device geographic location (country and region level only)

2.3 Information Received from Third Parties

In some cases, information may be received from trusted third parties for the purposes of identity verification and fraud prevention. Such information is strictly controlled and used only where necessary.

3 Purposes for Using Information

Collected information is used for the following lawful purposes:

• Managing account registration and the identity verification process
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support services — via 24/7 live chat and email
• Detecting and preventing fraud, money laundering, and other unlawful activities
• Improving the platform experience based on user preferences
• Meeting applicable legal obligations
• Sending promotional offers and important notifications (based on consent)
• Maintaining the security and stability of the platform

Your information will never be used beyond the purposes listed above.

4 Data Storage and Security

tk99 has adopted industry-standard technical measures to keep your personal information secure. These include:

4.1 Encryption and Security Technology

• All data transmission secured through SSL (Secure Socket Layer) encryption
• Passwords and sensitive data stored using strong hashing algorithms
• Two-factor verification (OTP) available
• Regular security audits and vulnerability assessments are conducted

4.2 Data Retention Period

Information is retained for as long as your account is active and as long as necessary to provide services. Certain information may need to be kept for a longer period due to legal obligations. Once the legally required period has passed after an account closure request, that information is securely deleted.

4.3 Staff Access Controls

Only authorized staff may access user information. Every access is logged and reviewed regularly.

5 Data Disclosure and Sharing

tk99 never sells your personal information. However, information may be shared with third parties in the following circumstances:

5.1 Service Provider Partners

Only the information necessary to deliver the relevant service is shared with trusted partners engaged in payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical infrastructure management. Strict confidentiality agreements are maintained with these partners.

5.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a government authority, or to meet legal obligations. Only the information specifically requested is provided in such cases.

5.3 Organizational Changes

User information may be transferred in the event of a business merger or acquisition. Users will be properly notified before any such change takes place.

6 Cookie Policy

The tk99 platform uses cookies and similar technologies. Cookies are small data files stored on your device that help improve the functionality of our services.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security. These cannot be disabled.
• Functionality Cookies: Remember your preferences, language settings, and other personalized settings.
• Analytics Cookies: Monitor platform usage and help improve our services.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working properly.

7 User Rights

As a tk99 user, you have the following rights over your own information:

7.1 Right to Access

You have the right to request details of what information we hold about you. Information will be provided within a reasonable time in response to such a request.

7.2 Right to Correction

You may request correction of any inaccurate or incomplete information in your account. Upon receiving such a request, the necessary corrections will be made subject to verification.

7.3 Right to Deletion

You may request deletion of your personal information in line with legal obligations. However, deletion may not be possible for financial transaction records or information related to an ongoing dispute.

7.4 Right to Withdraw Consent

Consent given for promotional communications may be withdrawn at any time. However, withdrawal will not affect the processing of information required to provide the service.

8 Privacy of Minors

tk99's services are strictly for individuals aged 21 and above. We do not knowingly collect personal information from any minor. If we have reason to believe that a minor's information has been collected by mistake, that information will be deleted immediately.

Our Responsible Gaming guidelines contain detailed information on the protection of minors and building safe and healthy gaming habits.

9 International Data Transfers

Your information may be stored or processed on servers outside Bangladesh as required to provide our services. For any such transfer, we ensure that the information remains under arrangements that guarantee equivalent or higher levels of protection.

10 Changes to This Policy

tk99 reserves the right to update this Privacy Policy as needed. For significant changes, a notification will be sent to your registered email or clearly announced on the platform. Continued use of the service after a policy change will be considered acceptance of the new terms.

Our Terms and Conditions page provides a full description of the detailed terms of service use, account management, and the dispute resolution process.

11 Contact Us

Contact us for any privacy-related questions, concerns, or requests. Our support team is able to assist in both Bengali and English.